FAQs

It depends. There are materials that are sometimes only available in special promotions or we are unable to re-purchase supplies to remake sold out earrings. The best thing to do if you see a set that’s sold out is to contact us and we’ll let you know if we can restock it.

I do not take custom order requests that aren’t already in the shop. That said, if you see a pair of earrings you like in the Shop and you want them in say… in a different color OR if you want silver posts instead of gold, shoot me an email and I’ll be happy to help. Keep in mind, I may not have all the colors of faux leather in my studio so I will inform you if I need to place an order for that color or supplies.

We typically ship orders between 24-48 hours. If for some reason we can’t fulfill an order within that time, we will notify the customer.

We accept all major credit cards, PayPal, Apple Pay and Google Pay.

You can also pay by check however, orders placed with check payments will ship after the payment has been received and deposited by us. If you choose to pay by check, please include the following:

• Product # of the earrings you’re ordering
• Full name and mailing address of the recipient
• Please make check payable for the full amount of the earrings + add $4.95 for shipping/handling and mail to: Kim’s Earrings; c/o Kim McDougal, P.O. Box 1080, Florence, OR 97439

Yes we do.

We only ship to the lower 48 U.S. states.

Yes, we only use USPS for shipping our orders.

Yes, you’ll receive an email with your USPS tracking number after your order ships.

We do! You can purchase a digital gift card in 3 price points: $25, $50 & $75. Our gift card is emailed with instructions of how to use it. Gift cards can also be given to your friends or relatives to use in our shop. Click here for more information!

Not at this time, we only sell online.

We run sales frequently. Check out our current sales page here for what sales and promotions we are currently running.

All items are handmade and every effort is made to ensure the product is made and packaged to best of our ability. We have two methods to handle items that arrive damaged.

We will try to offer a free replacement or a full refund less s/h cost per our customers’ wishes. We will work hard to make your order right and seamless as possible. Just talk to us!

For the most part, yes, we do have some that were made using wooden pieces, but mostly we use faux leather or cork faux leather. We also like to pair the leather with charms.

Yes, All earrings are assembled with nickel free, hypoallergenic hooks and safely packaged in a non-smoking, non-pet studio.

In order to keep our earrings lightweight to wear, we generally do not use beads or any embellishments.

I started selling my earrings this year, however I’ve been a crafter for over 10 years.

The shop is always open, we ship orders and provide customer service Monday – Friday 9 AM – 9 PM PST. Saturdays is closed for business and Sunday hours are 9 AM – 5 PM PST.

You are very welcome to contact us here and we’ll do our best to help!